| Freezers | Ultralow freezers |
| Refrigerators | Shakers |
| Incubators | Ovens |
| Benchtop autoclaves | Lyophilizers/freeze dryers |
| Centrifuges | And much more! |
American Instrument Exchange is available to repair a wide variety of equipment in our fully stocked facility. We can schedule and coordinate pick up and transportation of your malfunctioning equipment to our shop.
With hourly rates lower than most OEM service providers and no travel time for service representatives, repair costs can be reduced. Additionally, our lab depot repair service reduces or sometimes eliminates scheduling-related delays. Our depot repair facilities are staffed by service technicians who are qualified and experienced and can restore your equipment’s performance to factory specifications.
After receiving the instrument our trained technicians will evaluate the machine and send a report detailing diagnosis, repair options, and anticipated costs. Preliminary triage testing is carried out by our skilled technicians in order to identify the reported issue as well as any additional flaws.
If possible, OEM parts are used to replace of any defective parts that are found to be underperforming. If we can’t find OEM parts, alternatives will be sourced.
Once repairs are complete, we fully test the instrument using calibrated recorders to verify proper function, making sure all controls and readouts are accurate and that the equipment works to specification.
We then arrange for or coordinate the return of your equipment in the safest manor possible to ensure that it works as promised. All repair work is fully covered by our 90-day warranty.
One piece of equipment going down can cause a huge impact on your lab’s productivity. Unless you have in-house technicians with experience, your lab may be most efficient and cost-effectively repaired by using a depot repair service.
The majority of the time, no one on the lab staff will have the technical or mechanical expertise necessary to successfully carry out equipment maintenance and repair. They may, at best, have a lot of user experience and be able to perform routine maintenance, calibrate the instrument, and make minor repairs. However, when problems arise that go beyond their capabilities or the problems necessitate special tools, it’s time to call a professional. The only way to guarantee a high-quality and effective repair would then be to hire a specialized service company.
Depot repair businesses will be able to fix equipment better and more quickly than lab staff unless an organization is large enough to justify employing a full-time specialist in equipment maintenance and repair. Even if a repair isn’t technically complicated, it might still take too long to do internally. For instance, conventional approaches can take an excessive amount of time to locate a pinhole leak in the vacuum system of a freeze dryer. The expertise and specialized equipment of third-party repair companies will speed up the troubleshooting and repair procedures.
Aside from the additional downtime, delegating the repair to an unqualified employee may exacerbate the issue. The employee may accidentally aggravate the issue or damage other process components if they lack the necessary expertise. As a result, in addition to paying for the initial issue, the lab must also cover the additional downtime caused by the new issues.
Not only are depot service providers much less likely to exacerbate the issue, but they will also be able to remedy their mistakes, if they do.
Here are a few scenarios where using a depot repair service is better than going with the original equipment manufacturer:
Utilizing American Instrument Exchange’s depot repair service can provide faster turnaround times and easier scheduling.
Having a single point of contact for all events related to service can save you a lot of time and money because you won’t have to coordinate scheduling with multiple companies. OEM’s often have local independent service providers come in and do the repair work. Doing so requires multiple steps in scheduling, leading to increased wait time, which leads to decreased production.
Reputation – Pay close attention to the testimonials on the company’s website and Google reviews. If the majority of reviews are favorable and there are no recurrent complaints, the business is probably a good choice.
Expertise – Make sure the service provider you’re thinking about hiring specializes in the equipment you need fixed. Among the broader selection of supported products, some service providers specialize in repairing equipment in particular categories.
Affordability – If the company is far away, you might have to pay more for an on-site service call. Your instrument’s downtime will also increase as a result of the travel time, costing you more money and delays.
American Instrument Exchange’s depot repair service is a great fit for equipment that has been in storage for an extended period of time, inoperable, or simply “shelved” for years. We check all the boxes when it comes to what you should want and expect in a depot repair service.
The depot repairs provided by American Instrument Exchange save you time, space, and, most importantly, money. Send us your used or out of warranty equipment and we will get you up and running quickly and affordably.
Contact us today for pricing and information on our depot repair services!
When your hardworking lab equipment is underperforming or completely breaks down, we understand that there’s little time to waste in bringing it back online. And that’s how we approach laboratory repair services and maintenance here at American Instrument Exchange.
Whether you want depot repair services or refurbishment services, American Instrument Exchange’s depot repair service can take care of your lab’s needs in a timely and cost-effective manner. Make a depot service request through the form below, and one of our representatives will be back with you shortly.